customer service

Building customer loyalty as commerce shifts online

09 June 2020 | 4 min read

Customers are transacting online more and more, so how do businesses continue building customer loyalty in a virtual marketplace?

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From bust to boom: A viral popularity survival guide

20 January 2020 | 4 min read

Dealing with too many customers is a problem many businesses would like to have. But making the most of viral popularity is easier said than done. Here are some tips.

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Infographic: Is it worth opening your doors on a public holiday?

11 November 2019 | 1 min read

Opening your doors on a public holiday means less competition, but also public holiday pay rates. Here’s how to work out if it’s the right move for you.

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How small businesses can use messenger apps

07 October 2019 | 4 min read

Messenger apps are an increasingly popular tool for small businesses to connect with their customers. So how do you get started with messenger apps?

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5 ways to stop your business from losing money

10 September 2018 | 2 min read

Is your small business losing money? Here are five simple tips to help your small business stop losing money and start earning.

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How to improve your customer service

17 November 2016 | 3 min read

The difference between a happy customer who comes back, and an unhappy one who never will, can come down to the standard of customer service you provide.

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