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A collection of articles, stories, tips & tools designed to keep your small business moving.

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in "Tag: customer service"

Stop losing money

18 January 2022 | 5 min read

5 ways to stop your business from losing money

Is your small business losing money? Here are five simple tips to help your small business stop losing money and start earning.

I wish someone had told me that… Shane Henning, Noddy’s on King

09 November 2020 | 5 min read

I wish someone had told me that… Shane Henning, Noddy’s on King

Shane Henning is a 30-year veteran of growing a business’s reputation. Here’s his best advice on building a brand that lasts and making sure people remember you for all the right reasons.

Building customer loyalty as commerce shifts online

09 June 2020 | 4 min read

Building customer loyalty as commerce shifts online

Customers are transacting online more and more, so how do businesses continue building customer loyalty in a virtual marketplace?

How to handle sudden booms in business | Prospa

20 January 2020 | 4 min read

From bust to boom: A viral popularity survival guide

Dealing with too many customers is a problem many businesses would like to have. But making the most of viral popularity is easier said than done. Here are some tips.

Infographic: Is it worth opening on a public holiday? | Prospa

11 November 2019 | 1 min read

Infographic: Is it worth opening your doors on a public holiday?

Opening your doors on a public holiday means less competition, but also public holiday pay rates. Here’s how to work out if it’s the right move for you.

How small businesses can use messenger apps

07 October 2019 | 4 min read

How small businesses can use messenger apps

Messenger apps are an increasingly popular tool for small businesses to connect with their customers. So how do you get started with messenger apps?

How to improve customer service

17 November 2016 | 3 min read

How to improve your customer service

The difference between a happy customer who comes back, and an unhappy one who never will, can come down to the standard of customer service you provide.

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