customers

How this landscaping business put down roots on the Sunshine Coast

18 June 2020 | 5 min read

Nadine Mackle wanted to cement her Sunshine Coast business, moving it out of a truck and into permanent warehouse and retail space. Here’s how one phone call helped make this possible.

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Lots of eggs, one basket: The dangers of customer concentration

29 February 2020 | 5 min read

Growing the amount of business you get out of an existing customer is a prime strategy for business growth. But when does customer concentration become risky?

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From bust to boom: A viral popularity survival guide

20 January 2020 | 4 min read

Dealing with too many customers is a problem many businesses would like to have. But making the most of viral popularity is easier said than done. Here are some tips.

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What to do when a competitor or copycat opens on your patch

13 January 2020 | 3 min read

A competitor or copycat on the scene can be a major source of stress. But small business competition doesn’t have to be purely a negative.

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You’re in financial hot water with your business – now what?

01 May 2018 | 3 min read

Are you backed into a financial corner? Don't worry! There are ways to work through a rough patch in your small business without losing everything. Read on for best practice advice.

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Everything about starting a small business

01 May 2018 | 2 min read

Are you starting a small business? We cut through the noise and answer your burning questions from failure prevention to finance.

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How to deal with difficult customers

14 March 2017 | 4 min read

Dealing with difficult customers may not be the most enjoyable part of being a small business owner, but it’s a necessary one. Knowing how to handle complaints appropriately takes practice and professionalism. Here are some tips on how to deal with difficult customers.

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