How to respond to a negative review – and turn it into a positive

04 November 2019 | 4 min read

In an age where every online search brings up a business’ star rating, online reviews can make or break a small business. Here’s how to best respond to negative Google reviews.

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How to deal with difficult customers

14 March 2017 | 4 min read

Dealing with difficult customers may not be the most enjoyable part of being a small business owner, but it’s a necessary one. Knowing how to handle complaints appropriately takes practice and professionalism. Here are some tips on how to deal with difficult customers.

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