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A collection of articles, stories, tips & tools designed to keep your small business moving.

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How to respond to a negative review – and turn it into a positive | Prospa

04 November 2019 | 4 min read

How to respond to a negative review – and turn it into a positive

In an age where every online search brings up a business’ star rating, online reviews can make or break a small business. Here’s how to best respond to negative Google reviews.

Turn unhappy customers into 5 star reviews by listening and solving their problems

14 March 2017 | 4 min read

How to deal with difficult customers

Dealing with difficult customers may not be the most enjoyable part of being a small business owner, but it’s a necessary one. Knowing how to handle complaints appropriately takes practice and professionalism. Here are some tips on how to deal with difficult customers.

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Resources

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Movies

07 March 2022 | 4 min read

Business lessons from film and television

The Breakfast Club, Moneyball, and Squid Game may not seem the most obvious sources of business inspiration – but if you look deep enough they’re jam-packed with lessons to help your business deliver Oscar-winning performances each and every day.

2022 Events Calendar

21 January 2022 | 9 min read

The essential small business event calendar 2022

Prepare for every occasion and sales opportunity in 2022 – hit ‘add to calendar’ on these key dates.

Small business government support

27 July 2021 | 10 min read

Small business government support: a state-by-state guide

We have summarised some helpful information on the Government small business support packages designed to help businesses impacted by the recent lockdowns.

Success stories

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Workdog Creative

28 February 2023 | 5 min read

Meet the entrepreneur bringing branding to small businesses

Lily Kahramanian used a Prospa Business Line of Credit to pioneer an affordable website design and branding solution for small business owners.

Urban Jungle Studios

10 November 2022 | 4 min read

Meet the entrepreneur providing space for creatives to flourish

Dean Taylor’s Urban Jungle Studios is helping others turn their passions into profits, thanks to a line of credit from Prospa.

Tax for Tradies

23 September 2022 | 4 min read

How this accountant is growing his practice by targeting niche markets

See how Michael Gallagher grew Tax for Tradies with the help of a line of credit from Prospa.