Collections Officer – 12 month contract

Location: Sydney

12 month contract role

At Prospa, we exist to unleash the potential of every small business. We are building the future of small business and simplifying cashflow by building a leading platform that helps customers make payments, fund growth and reduce admin.

The role

As a Collections Officer you’ll work with our Small Business customers to provide them with the best solutions and outcomes for their outstanding debts. You are results driven, a natural at building relationships and have a real passion for both customer service and collections. 

What you will be doing

  • Provide exceptional customer service and make smart commercial decisions
  • Collect outstanding debts for small business customers
  • Handle accounts in arrears, ensuring that delinquent accounts are kept to a minimum
  • Build trusted relationships with customers to enable effective commercial negotiations (including appropriate payment plans)
  • Ensure Prospa’s policies and procedures are being followed

What you’ll need to succeed

  • Previous experience in Collections (preferred)
  • Commercial acumen and an understanding of commercial loans is highly advantageous
  • An ability to build rapport and work collaboratively with active debtors
  • Excellent communication and influencing skills
  • A proactive, can-do approach
  • An ability to think outside the box while maintaining compliance standards
  • The drive to meet all KPIs and targets


Don’t let a confidence gap get in the way of submitting your application.

What we offer:

As a busy grow getter, our benefits are here to help you be unstoppable in your mission. Whether it’s a lofty career goal, investing in your family, saving the planet or simply feeling fulfilled:

  • Growth: There’s something for everyone including learning days, a learning allowance, leadership programs, CliftonStrengths workshops, digital learning, and biannual companywide learning weeks
  • Wellbeing: Think fitness initiatives, seasonal programs (including flu shots, massages, skin checks, wellness classes), additional “Me Days” and access to holistic EAP coaching.
  • Lifestyle: Find your fit with flexible working options, top notch office facilities and diverse remote/ travel work options. You can also purchase additional leave and take up to 18 weeks paid parental leave.
  • Impact: Join a business that cares and is recertified as carbon neutral. And you can tap into volunteer days, our partnership with Kiva and join a range of employee resource groups.

Why Prospa?

We’re a Best Workplace in Technology for 2024! We embrace diversity in our people and our thinking. You’ll find an environment where there’s always something new around the corner. It’s collaborative, inclusive and respectful. A place where we celebrate who you are, naturally.

We’re building the future of small business finance. Join us!