How can we help?
If you need support, you’ve come to the right place. Here you can browse our frequently asked questions or get in touch with a team member. It’s simple.
Call us on 1300 882 867, Monday to Friday between 8.30am and 7pm (AEST).
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FAQs
New lending product
To be eligible for a Prospa Small Business Loan or Prospa Line of Credit up to $150K the following must apply:
- Minimum of $6K monthly turnover
- For most industries, 6 months trading history
- Valid ABN or ACN
- Business owner must be over the age of 18
- Business owner must be an Australian citizen or permanent resident
To be eligible for a Prospa Business Loan Plus from $150K to $500K the following must apply:
Minimum $1m annual turnover
- Minimum 3 years trading history
- Minimum $1m annual turnover
- Minimum 3 years trading history
- Valid ABN or ACN
- Business owner must be over the age of 18
- Business owner must be an Australian citizen or permanent resident
Prospa offers funding from $2K to $500K.
The amount you are eligible for depends on your business turnover, trading time and business circumstances.
We always do our best to offer you as close to your desired loan amount as possible.
We don’t need to do a credit check when checking your eligibility and providing you with an indicative personalised quote.
A credit check is only required once you agree to your personalised quote and your application for funding is submitted.
For our Small Business Loan or Business Line of Credit, no asset security is required upfront to access up to $150K.
If you follow your obligations and your total Prospa funding does not exceed $150K, security will never be required.
For facilities over $150K, a general security interest will be listed on PPSR for the applying business entities during the term of the loan, which gets removed once the funds are paid out in full.
Contact details
Get in touch
We’re open Monday to Friday 8.30am – 7pm (AEST)
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Message: | Get in touch |
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Call: | 1300 882 867 |
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Email: | [email protected] |
FAQs
Existing lending product
You can find your account statement on the Prospa App or on Prospa Online.
To find your statement in the Prospa App:
1. Login to your mobile app
2. Navigate to the home page
3. Click “statements” in the top left-hand corner to download your statements
To find your statement on Prospa Online:
1. Login to Prospa Online
2. Navigate to the home page
3. Click “statements” in the top right-hand corner to download your statements
If you haven’t already, you can download the Prospa App from the Google Play Store or App Store.
If you require a payout letter, please reach out to your Business Lending Specialist on 1300 882 867.
If you have missed a repayment you will be notified in the Prospa App or on Prospa Online. If you see a notification that you have missed a payment, you can click on the link provided to make a repayment.
If you haven’t already, you can download the Prospa App from the Google Play Store or App Store.
You can check your balance 24/7 in the Prospa App or on Prospa Online. You will be able to see your loan or line of credit balance on the home page.
If you haven’t already, you can download the Prospa App from the Google Play Store or App Store.
As part of our credit policy, we must direct debit your primary business account (where your customer revenue is accrued).
If you have recently changed your business bank account and need to update your direct debits for your Prospa repayments, please call 1300 882 867 and our team can assist.
We understand that circumstances can change. That’s why we offer a 14-day Change of Mind Policy. If you decide you no longer want the funds, you can cancel your loan agreement and return the funds free of charge, as long as it’s within 14 days of the loan agreement date.
To take advantage of this policy, simply contact one of our lending specialists at 1300 882 867, and we’ll assist you with the process.
If it’s been more than 14 days since your loan agreement date, you still have the option to pay off your loan in full to minimise interest costs. However, please note that fees and charges will still apply. For assistance with a full payout, reach out to our lending specialists at 1300 882 867.
Contact details
Get in touch
We’re open Monday to Friday 8.30am – 7pm (AEST)
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Message: | Get in touch |
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Call: | 1300 882 867 |
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Email: | [email protected] |
FAQs
Financial assistance
You can make up the payment by logging into your Prospa App or Prospa Online, where you will see a ‘missed repayment’ notification. Follow the prompts to complete the payment.
Alternatively, you can call 1300 882 867 to discuss your options with one of our Business Lending Specialists.
Missed payment penalties and late fees will apply. Please refer to your contract for the fees relative to your facility.
To make up for a missed payment, log into your Prospa App or Prospa Online where you will see a ‘missed repayment’ notification. Follow the prompts to complete the payment.
Alternatively, you can call 1300 882 867 to discuss your options with one of our Business Lending Specialists.
If you are having trouble meeting your current repayments, please call us on 1300 882 867 to one of our Business Lending Specialists. Together we can explore your options.
Contact details
Get in touch
We’re open Monday to Friday 8.30am – 7pm (AEST)
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Message: | Get in touch |
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Call: | 1300 964 808 |
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Email: | [email protected] |
FAQs
Business Account
You can apply for a Prospa Business Account online in under 10 minutes.
Apply here: https://ba-application.prospa.com/welcome
You will need to have your ABN and a valid drivers license handy.
Once your account has been created you can start transacting with Apple Pay and Google Pay straight away.
The Business Account is free and there are no monthly fees.
ATM fees may be incurred at non-major bank ATMs. For a full list of fees please see our Product Disclosure Statement.
Yes, there are maximum limits on your Prospa Card. Please see full details below:
Maximum balance: $500,000
Transfers in: $100,000
Bank transfer out: $50,000
Card spend per day: $25,000
ATM withdrawal limit per day: $2,000
For more details please see our Product Disclosure Statement.
Contact details
Get in touch
We’re open Monday to Friday 8.30am – 7pm (AEST)
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Message: | Get in touch |
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Call: | 1300 882 867 |
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Email: | [email protected] |
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Contact details
Get in touch
We’re open Monday to Friday 8.30am – 7pm (AEST)
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Message: | Get in touch |
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Call: | 1300 964 808 |
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Email: | [email protected] |
Submit a complaint
Feedback and complaints
We’re open Monday to Friday 9am – 5pm (AEST)
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Message: | Submit a complaint |
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Call: | 02 8317 2185 |
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Email: | [email protected] |
FAQs
- Prospa takes a proactive approach to complaints, and we will provide an email acknowledgement of your complaint within 1 business day or as soon as practicable.
- We aim to provide our initial response within 10 business days and will provide our final response to the complaint within 30 days of your complaint being received by us.
- If you are not satisfied with our final response to your complaint, please let us know and we will respond further.
If we haven’t been able to resolve your complaint, you might want to get help from the Australian Financial Complaints Authority (AFCA). AFCA provides consumers and businesses with fair, free and independent dispute resolution for financial complaints. You can contact AFCA in the following ways:
i. Website: https://www.afca.org.au/make-a-complaint
ii. Phone: 1800 931 678
iii. Email: [email protected]
iv. Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001.
General enquiries
