Senior Product Manager – Digital Identity Services

Sydney

We’re a passionate team of brilliant achievers, and together we’re using technology to take the small business finance industry next level. Our mission is to keep small businesses moving – with smart cash flow solutions right when they need them. Supporting them through ups and downs. Making their lives easier. Helping them Prosper.

The role

You’ll be responsible for developing and implementing a strategy to enable Digital Customer onboarding via Digital Identity Verification balancing a strong commitment to delivering an exceptional customer experience, meeting our regulatory obligations and ensuring we keep non-lending losses to a minimum.

You will own the performance of our Digital Identity Services & will lead product development, innovation and achievement of our strategic enablement. You will connect the dots between customer/business problems and technology-based solutions – working with a dynamic, cross functional team and key solution partners.

What you will be doing

  • Baseline, benchmark, own your KPI’s and constantly monitor all things Digital Identity – from customer conversion rates to non-lending losses
  • Own the domain expertise for electronic ID verification, fraud prevention and AML regulatory compliance obligations
  • Partner with key stakeholders especially Risk, Compliance, AML & Cyber Security teams with a focus on improving key performance metrics
  • Manage the relationships with key solution partners, fostering a win-win approach to all dealings
  • Stay ahead of the game identifying new technology, key trends and build a roadmap for ongoing optimisation and step increase in performance enhancement
  • Develop our product roadmap and discover, scope, build, test and iterate new features throughout our Digital experiences supporting our direct and partner-based experiences
  • Leverage key data sets to drive customer-driven decisions, and efficient execution in the face of ambiguity and complexity

 What you’ll need to succeed

  • Extensive experience in Digital ID Services & Digital Product Management
  • Experience working with agile methodologies
  • Strong communication, presentation and facilitation skills
  • Familiarity with web and mobile technologies
  • Familiarity with cloud architecture
  • You’re pragmatic and bring a combination of technical hands-on experience and product management best practice
  • You thrive working in a fast paced, collaborative environment

Don’t let a confidence gap get in the way of submitting your application. We’d love to hear from you and see if this could be a great match.

What we offer

  • A highly competitive incentive scheme
  • Flexible ways of working
  • Seasonal programs (think free days off, themed events, swag, massages, coffee carts…)
  • Team and companywide social events
  • Volunteer leave & paid parental leave
  • Career development opportunities & study assistance
  • A chance to be a part of one of Australia’s fastest scaling tech organisations

Why Prospa?

We embrace diversity in our people and our thinking and provide a collaborative, inclusive, innovative and respectful environment. We celebrate who you are and actively provide our employees the same great experience we provide our customers.

It’s super exciting every day. Always moving. Always something new around the corner. And we’ve only just cracked the surface.

Be a master of your own destiny. Open the door. Feel the buzz. Want in?

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