Senior IT Support

Location: Sydney

ABOUT PROSPA

We are recognised as a Great Place to Work. We’re a passionate team of brilliant achievers, and together we’re using technology to take the small business finance industry next level. Our mission is to keep small businesses moving – with smart cash flow solutions right when they need them. Supporting them through ups and downs. Making their lives easier. Helping them Prosper. To date, we’ve helped over 30,000 unique small business customers across Australia and New Zealand with over $2 billion in small business loans.

Our values: obsess about customers; deliver value fast; day 1; simplicity; be bold, open and real; and one team, inform how we think and act every day.

The role:

Reporting to the IT Manager, the Senior IT Support is responsible for providing timely, accurate and high-quality IT support to internal employees and external contractors. Based in our Sydney office, you’ll work in a small, close-knit IT team, along with an external Managed Services Provider. You will provide a broad range of IT Support and System Administration duties in the BAU environment and on upcoming projects.

What you will be doing:

  • Work closely with stakeholders across the organisation and enable their success through outstanding IT support.
  • Manage access to IT systems through Azure AD, SSO, and role templates
  • Define and maintain IT processes and procedures. Streamline and automate these where it makes sense.
  • Work with the Security team to ensure IT services are delivered securely
  • Work with our IT service provider to ensure we provide a great IT experience to our users.
  • Ensure back-ups are performed and tested.
  • Manage and maintain application and hardware inventory
  • End-to-end ownership of all incidents and requests
  • Deliver hardware and desktop application support

What you will need to succeed:

  • You’ll need proven experience managing Microsoft O365 Apps and Azure AD
  • Experience scripting in PowerShell using Azure CLI
  • You’ll need excellent communication skills and a strong customer service attitude
  • Be a highly proactive team player capable of supporting a high level of operational activity with a hands-on approach
  • Experience using Mobile Device Management to manage laptop and mobile devices. Experience managing Apple devices will be highly regarded.
  • Relevant Microsoft certifications (AZ-104, MS-101, MD-101 etc.)
  • Experience managing Atlassian software and Slack, highly regarded
  • Work cooperatively with others to produce innovative solutions and recognise the merits of diverse perspectives and the ideas of others
  • Experience mentoring IT support staff or being a technical escalation point for the team
  • Proven ability and interest in learning new skills and new technologies
  • Excellent communication and interpersonal skills
  • Good time management skills and ability to juggle competing priorities

Don’t let a confidence gap get in the way of submitting your application. We’d love to hear from you and see if this could be a great match.

What we offer:

  • Highly competitive incentive scheme
  • Flexible ways of working
  • Seasonal programs @ Prospa (think free days off, themed events, swag, massages, coffee carts…)
  • Team and company-wide social events
  • Volunteer leave & paid parental leave
  • Career development opportunities & study assistance
  • A chance to be a part of one of Australia’s fastest scaling tech organisations

Why Prospa?

We embrace diversity in our people and our thinking and provide a collaborative, inclusive, innovative and respectful environment. We celebrate who you are and actively provide our employees the same great experience we provide our customers.

It’s super exciting every day. Always moving. Always something new around the corner. And we’ve only just cracked the surface.

Open the door. Feel the buzz. Want in?

#LI-BC1